Frequently Asked Questions
Find answers to common questions
What is an IMEI number?
An IMEI (International Mobile Equipment Identity) is a unique 15-digit code that identifies your device. Dial *#06# on your phone to see it instantly.
Is unlocking my phone legal?
Yes. In most countries, unlocking a device you own — or are authorized to unlock — is completely legal.
How long does an unlock take?
Most orders complete within minutes to a few hours. Some carrier services can take up to 24–72 hours depending on the network.
Will unlocking erase my data or void the warranty?
No. IMEI-based unlocking is remote and permanent — no data is touched and the process does not modify the device.
Which carriers and manufacturers do you support?
We support 100+ carriers worldwide and all major manufacturers including Apple, Samsung, Google, Huawei and more.
How do I track my order?
Log in to your account and open Orders — each order shows live status updates from submission to completion.
What is FRP removal?
FRP (Factory Reset Protection) is a Google security lock on Android devices. Our remote services can remove it when you can prove ownership.
How do refunds work?
If a service cannot be completed, the order is rejected and credits are automatically returned to your balance.
